These Terms of Use ("Terms") govern your use of the Infilla platform ("Services"), which facilitates the electronic submission of applications and supporting materials to local permitting authorities. These Services may be used by individuals and businesses seeking permits through third-party systems, including Accela.

Please review these Terms carefully. By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use the Services.

Definitions

• User means any individual or entity using the Services.

• User Content means any information, files, or other materials submitted through the Services.

• Third-Party Services means services not owned or operated by Infilla, such as Accela.

• Government Authority means any municipal, county, or state agency involved in permitting.

1. Use of the Services

Pronto, Inc. DBA Infilla provides tools to help you submit information and documents to local government permitting systems. While we facilitate this process, we are not a government agency and we do not determine permitting outcomes. Infilla is a private entity and is not affiliated with or endorsed by any local, county, state, or federal government. Use of the Services does not establish an agency or representative relationship between you and any government authority.

2. User Accounts

Access to the permitting process requires an account with a third-party system (such as Accela) and is not controlled by Infilla. You may be redirected to create or log into a third-party account. Infilla does not manage or maintain your account credentials.

3. Information You Provide

You may be asked to submit:

• Contact information (e.g., name, email address, phone number)

• Application data and supporting documents

You retain ownership of any content or documents you submit. By uploading content, you grant Infilla a non-exclusive, worldwide, royalty-free license to host, use, reproduce, modify (solely for formatting), and transmit any content or documents you upload for the purpose of providing the Services.

We are not responsible for retaining or archiving any content or documentation you upload. You are solely responsible for keeping copies of your submissions.

4. Data Privacy

Our use of your information is governed by our Privacy Policy, which describes how we collect, use, and disclose your data. We do not use your data for purposes other than providing the Services or as required by law. We comply with applicable data privacy laws, including the California Consumer Privacy Act (CCPA), and provide rights to users concerning their personal information under the law.

5. Third-Party Services

Infilla integrates with third-party systems such as Accela to deliver Services. We are not responsible for the operation, accuracy, or availability of these systems. Your use of third-party platforms is subject to their own terms and policies. Infilla does not represent or warrant that any application submitted through the Services will be accepted, processed, or approved by any municipal, county, or other government authority. By using the Services, you acknowledge that Infilla is not responsible for the actions or decisions of any government authority, including but not limited to the rejection, delay, or non-acceptance of any application submitted through the Services.

6. No Legal Advice

Infilla does not provide legal, permitting, or compliance advice. Use of the Services does not constitute legal representation or a substitute for professional advice from qualified professionals.

7. Beta or Test Features

Certain features may be made available on a pilot or beta basis. These features are offered "as is" and may be changed, suspended, or removed without notice.

8. User Conduct

In order to use the Services, you must (i) be an individual at least 18 years of age or an entity registered in the United States and able to form legally binding contracts under applicable law. You further agree that (i) all registration information you submit is accurate and truthful; (ii) you will maintain the accuracy of such information, and (iii) where applicable, you are authorized to use your payment method. If you are registering on behalf of an entity or organization, you represent and warrant that you have the capacity and the authority to bind such entity or organization to this Agreement. You also certify that you are legally permitted to use and access the Services and take full responsibility for the selection and use of and access to the Services. This Agreement is void where prohibited by law, and the right to access the Services is revoked in such jurisdictions.

9. Disclaimers

Infilla provides its Services "as is" and "as available." We make no warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee that your application will be accepted by any permitting authority, nor do we guarantee uptime, accuracy, or performance of third-party systems like Accela.

10. Intellectual Property

The Services are owned and operated by Infilla. Unless otherwise indicated by Infilla, all content, design, graphics, compilation, magnetic translation, digital conversion, computer code, software, text, data, contents, names, trade names, trade dress, service marks, layout, logos, designs, images, illustrations, artwork, icons, photographs, displays, sound music, video, animation, organization, assembly, arrangement, interfaces, databases, technology, and all intellectual property of any kind whatsoever and the selection and arrangement thereof (collectively, the “Infilla Materials”) are owned exclusively by Infilla and are protected by U.S. copyright, trade dress, patent, and trademark laws, international conventions, and all other relevant intellectual property rights and proprietary rights and applicable laws. The copying, displaying, redistribution, modification, reproduction, use or publication by you of any part of the Services, unless expressly permitted in this Agreement or otherwise agreed to in writing by Infilla, is strictly prohibited. Use of the Services does not give you ownership of any intellectual property rights in any of the content, documents or other materials you access. The posting of information or materials on the Services does not constitute a waiver of any right in such information and materials.

You agree that the Infilla Materials may not be copied, reproduced, distributed, republished, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the express prior written consent of the Company. You may not modify, participate in the sale or transfer of, or create derivative works based on any Infilla Materials, in whole or in part. If you link to the Services, Company may revoke your right to so link at any time, at Company’s sole discretion. The Company reserves the right to require prior written consent before linking to the Services.

11. Limitation of Liability

To the maximum extent permitted by law, Infilla and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, profits, or revenue, arising out of or in connection with your use of the Services.

Infilla's total liability for any claim arising out of or relating to these Terms or the Services shall not exceed the greater of $100 or the amount you paid to use the Services in the six (6) months prior to the event giving rise to the claim.

Infilla is not liable for any failures or delays caused by events beyond our reasonable control, including natural disasters, acts of government, third-party system failures, or user error. Neither party shall be held liable for failure to perform any obligation under these Terms due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, government regulation, failure of third-party services, or natural disasters.

12. Indemnification

You will indemnify and hold Company, its parents, subsidiaries, affiliates, officers, and employees harmless (including, without limitation, from all damages, liabilities, settlements, costs and attorneys’ fees) from any and all claims, losses, expenses, demands or liabilities, including reasonable attorneys’ fees arising out of or relating to: (i) your access to, use of or alleged use of the Services; (ii) your violation of this Agreement or any representation, warranty, or agreements referenced herein, or any applicable law or regulation; (iii) your violation of any third party right, including without limitation any intellectual property right, publicity, confidentiality, property or privacy right; or (iv) any disputes or issues between you and any Entity or other third party.

13. Service Availability

We do not guarantee uninterrupted access to the Services. Maintenance, technical issues, or updates may result in temporary unavailability. We are not liable for any delays or losses caused by such interruptions. We reserve the right to modify, suspend, or discontinue any aspect of the Services, including but not limited to features, content, and pricing, at any time and without notice.

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time without liability.

14. Dispute Resolution and Arbitration

Informal Resolution:
Before initiating any legal action, you agree to contact us at legal@infilla.com to attempt to resolve the issue informally.

Binding Arbitration:
If we cannot resolve the dispute informally, you and Infilla agree to resolve any claim, dispute, or controversy arising out of or relating to these Terms or the Services by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will take place in San Francisco, California, unless otherwise agreed.

Class Action Waiver:
You agree to resolve disputes with Infilla on an individual basis and waive any right to participate in a class, collective, or representative action.

Opt-Out Right:
You may opt out of arbitration within 30 days of first accepting these Terms by emailing us at legal@infilla.com with the subject line "Arbitration Opt-Out." To be valid, your opt-out email must include your full name, address, and a clear statement that you are opting out of this arbitration agreement.

Exceptions:
Either party may bring an individual action in small claims court or seek injunctive or equitable relief for intellectual property infringement or misuse.

15. Termination

We reserve the right to suspend or terminate your access to the Services at any time, without notice, if we reasonably believe you have violated these Terms, applicable law, or are otherwise engaged in fraudulent or abusive conduct. Upon termination of these Terms, you agree to immediately cease all use of the Services. Any termination of your account will result in the deletion of your User Content unless otherwise required by applicable law.

16. Changes to Terms

We may update these Terms from time to time. We’ll provide notice of changes where required by law. Continued use of the Services after changes take effect constitutes your acceptance of the new Terms. Infilla reserves the right to review and amend these Terms periodically to reflect changes in laws, regulations, or company practices. We will provide notice of changes when required by law, and your continued use of the Services after any changes will be considered acceptance of the revised Terms.

17. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes arising from these Terms or the Services will be resolved in the courts located in California.

18. Severability and Survival

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. Any provisions that by their nature should survive termination shall survive, including but not limited to indemnity, limitations of liability, and dispute resolution.

19. Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and Infilla regarding the Services and supersede all prior or contemporaneous understandings, whether written or oral, regarding such subject matter.

20. Contact Us

If you have questions about these Terms, please contact us at legal@infilla.com.