Privacy Policy

Last Updated May 9, 2025

Pronto, Inc. DBA Infilla (“we,” “us,” or “our”) wants you to be familiar with how we collect, use, and disclose information. This Privacy Policy describes our practices in connection with information that we collect through:

  • Websites operated by us from which you are accessing this Privacy Policy

  • Software applications made available by us for use on or through computers and mobile devices

  • Email messages that we send to you that link to this Privacy Policy

Collectively, we refer to the websites, apps, and emails as the “Services.”

1. Personal Information

Definition: “Personal Information” means information that identifies you as an individual or relates to an identifiable individual.

Examples of Personal Information we collect:

  • Name

  • Company name

  • Postal address

  • Telephone number

  • Email address

  • IP address (may also be used to derive approximate location)

  • Payment information

Collection:

  • We collect Personal Information through the Services (e.g., when you apply for a permit).

  • We may also receive Personal Information from other sources, such as local government records.

  • If you provide us with Personal Information about other people, you confirm you have the authority to do so and to permit us to use it in accordance with this Privacy Policy.

Use:

We and our service providers use Personal Information to:

  • Provide Services functionality (e.g., log in, complete payments, respond to requests, send administrative info).

  • Analyze usage of the Services.

  • Aggregate/anonymize data to create non-personal information.

  • Conduct audits and meet legal, regulatory, or contractual requirements.

  • Prevent fraud and monitor security.

  • Develop, enhance, and maintain products and services.

  • Identify usage trends and measure effectiveness of campaigns.

  • Operate and expand our business.

Disclosure:

We may share Personal Information with:

  • Vendors and service providers

  • Contractors and subcontractors you invite to access our Services

  • Local government authorities (to facilitate permitting processes)

  • Analytics providers (e.g., PostHog)

  • As required by law or legal process

  • In connection with a merger, sale, or asset transfer

  • With your consent

We do not rent, sell, or share your information with non-affiliated companies for their direct marketing purposes unless we have your permission.

2. Information Collected Automatically

We and our service providers may automatically collect:

  • Browser/device data: MAC address, computer type, screen resolution, OS, device model, language, browser type/version.

  • App usage data: Access times, device ID, files downloaded.

  • Cookies: To collect info such as pages visited, time spent, language preferences. Used for navigation, personalization, analytics, and security.

  • Pixel tags/web beacons: To track user actions, measure campaigns, compile stats.

  • Analytics services: Such as PostHog, which may also track activity on other sites/apps.

If combined with Personal Information, we treat this data as Personal Information.

3. Security

We use reasonable organizational, technical, and administrative measures to protect Personal Information. However, no data system can be 100% secure. If you believe your interaction with us is no longer secure, notify us immediately (see Contact Us).

4. Third-Party Services

This Privacy Policy does not cover the practices of third parties (e.g., websites, social media platforms, device makers). We are not responsible for their policies or use of your information.

5. CCPA Privacy Rights (California Residents)

You may request that we:

• Disclose categories/pieces of personal data collected.

• Delete personal data collected.

• Not sell your personal data.

We will respond within one month. To exercise these rights, see Contact Us.

6. GDPR Data Protection Rights (EU/UK Residents)

You have the right to:

• Access your data

• Rectify inaccurate or incomplete data

• Erase your data (under certain conditions)

• Restrict processing (under certain conditions)

• Object to processing (under certain conditions)

• Data portability (transfer your data to another organization or to you)

We will respond within one month. To exercise these rights, see Contact Us.

7. Use of the Services by Minors

The Services are not directed to individuals under 16, and we do not knowingly collect Personal Information from them.

8. Jurisdiction

Services are hosted in the U.S. and intended for U.S. users. If you access from outside, you consent to transfer, storage, and processing in the U.S. (or other countries where we operate).

9. Sensitive Information

Do not send or disclose sensitive Personal Information (e.g., SSN, race, political opinions, religion, health, biometrics, criminal background) unless specifically requested.

10. Third-Party Payment Service

Payments may be processed via third-party providers. Your Personal Information will be subject to their privacy policies, not ours.

11. Contact Us

If you have any questions about this Privacy Policy, contact us at: privacy@infilla.com